Got a plumbing problem?
Check out some of s answers to frequently asked questions. If you need more information, or have a question of your own, don’t hesitate to contact our team.
My water heater is cold?
Check circuit breaker at power board. Yes, call us for service.
Check pipework at heater is hot? Yes, call us for service.
Arrange a booking with us and we can assess the water heater for repair or replacement.
Water Heater Leaking?
Isolate the water to the water heater and turn off the power via the switch or circuit breaker in the power box.
Call us for a quick response and replacement unit if required.
I have a high water bill from Council?
Check you have no leaking taps or toilets inside your house and then check the water meter, if the dials or numbers are moving its possible you have a concealed leak.
Arrange a booking with us and we can pressure test and locate the leak.
My toilet is blocked?
Has something been flushed down the toilet?
Is anything else blocked, i.e. shower, kitchen, laundry?
House is flooding from broken water pipe?
Locate your water meter and turn off the water.
Call us for a quick response and repair.
Why is my water pressure low?
Low water pressure can be caused by a number of factors from simple problems such as the shut off valve being partially closed, or the faucet being blocked. It can also be caused by blocked pipes and water leaks, or there could be issues with your irrigation system.
My drains are gurgling and not draining?
If you’re hearing a gurgling noise, there are likely obstructions in the venting system. This gurgling is usually caused by air being forced through water in your drain. This blockage can come from a mixture of dirt and grease build up.
Why does my toilet keep running?
This is usually a result of a broken or faulty flush valve which needs to be replaced. The chain in the tank could also be causing you grief! If too long, it can quiet easily get caught under this flush valve
Why is my water brown and rusty?
When corrosion and rust forms inside the pipes, this is what leads to that brown water coming out of your tap.
If water pressure is altered, this can cause the rust to turn loose and come through the tap and can also be due to sediment coming from the hot water unit.
There is a layer between the water and metal outer of your hot water unit. If this layer is compromised, this will also impact the colour and quality of your water.
Why does it take so long for hot water to arrive in the shower?
This is a common problem with many potential causes including:
- Distance from shower & Hot Water Unit (HWU)
- Type of HWU
- Age of HWU
- Size of HWU
- Size of pipes to HWU
- Climate/Season
- Problems with the inlet, valve/pressure limiting valve at water heater
Insulating your pipes has the potential to alleviate this issue, whilst also saving you energy, as the pipes (and water in the pipes) will be kept warmer for longer.
Another solution could be to install a circulation pump to assist hot water getting around your property efficiently.
Call us to arrange a inspection.
Are chemical drain cleaners a good idea?
Drain cleaners can be extremely toxic. Not only are they potentially dangerous if you have children around your home, but they can also cause your pipes to deteriorate from the inside out.
For serious clogs, we recommend leaving it to the professionals – contact us today.
What do I need to do to make my rental property water compliant so I can charge for water?
You will need to make your property 3 star rated for your taps and toilets, contact us for a quote on what needs to be upgraded. Once the job is complete we can issue a certificate for your records.
Where do I start with a bathroom / kitchen renovation?
A good place to start is design and then engage you contactors to make your dreams come true.
